FAQs

1. What is Kianim?
Kianim is a clothing brand that celebrates anime culture, blending artistic passion with advanced AI technology to create unique designs.

2. Where are your products made?
All of our products are designed in Switzerland and produced in Portugal using high-quality materials, ensuring both durability and comfort.

3. How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods.

5. Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. Please contact our customer support team as soon as possible.

6. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location.

7. How long does shipping take?
Shipping times depend on your location. Typically, orders within Europe take 5-7 business days, while international orders may take 10-15 business days. The estimated delivery time will be clearly indicated on the checkout page.

8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package online.

9. What is your return policy?
We accept returns within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition.

10. How do I return or exchange an item?
To return or exchange an item, please contact our customer support with your order number and reason for return. We’ll provide instructions on how to proceed.

11. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll arrange a replacement or refund.

12. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Follow us on Instagram and TikTok @kianim_store to stay updated on our latest offers.

13. How can I stay updated on new products?
Follow us on social media and subscribe to our newsletter to be the first to know about new collections, exclusive releases, and special offers.

14. What sizes do you offer?
Our clothing comes in a range of sizes. Please refer to our size chart on each product page for accurate measurements.

15. Are your products unisex?
Yes, most of our clothing is designed to be unisex. We focus on comfort and fit for all body types.

16. How do you integrate AI into your design process?
We use AI to assist in creating innovative and unique designs that resonate with anime fans, combining technology with artistic creativity.

17. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and used on our website. They make the perfect gift for anime lovers!

18. How can I contact customer support?
You can reach our customer support team via email at support@kianim.com or through our contact form. We aim to respond within 24 hours.

19. Can I collaborate with Kianim?
We’re always open to collaborations! If you’re interested in working with us, please reach out via our contact page with your proposal.

20. Do you offer wholesale or bulk orders?
Yes, we offer wholesale options for retailers. Please contact us with your request, and we’ll provide more information.